Privacy Policy

Good S.Low Food srl registered with the Chamber of Commerce of Milan, Monza Brianza, Lodi with RAE number MI-2610234, VAT number 11543480963 and PEC address is the data controller of the personal data provided by you for the use of the service.

This Privacy Policy is provided pursuant to and for the purposes of national and European legislation on the protection of personal data, meaning Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, as well as on the free movement of such data (GDPR),  in addition to any other legislation on the protection of personal data applicable in Italy, including the provisions of the Guarantor.

Types of data collected

To provide our service we need to collect your Personal Data:

  • Name, Surname, Date of Birth, Gender, Tax Code
  • Delivery Address, Zip Code, City of Delivery
  • Email, Mobile Phone Number, or VAT Number

Methods and Place Of Processing Of Collected Data

Processing Methods

We take all appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of your Personal Data. Being a Digital Start-up, we have COMPUTER and digital applications with high standards of security and data protection.

Your data is recorded and stored on our Magento Server, provided to us by Magneto It Solutions, and on the server of our digital service platform Odoo, provided to us by Aruba; both suppliers guarantee us state-of-the-art security measures. The physical locations of the servers are located in Germany and Italy respectively. Our employees' PCs are managed and tracked through Microsoft Azure Cloud services, are equipped with a bitlocker encrypted disk, protected by Microsoft Defender and equipped with Password Manager with two-factor authentication.

The partners who can get in touch with your personal information are: STEF, logistics service provider, our accounting service provider and our IT and digital consulting partners. These providers only have access to personal data that is necessary to carry out their activities. We guarantee that they cannot use your data for any purpose other than the mere provision of the relevant service and are required to process your personal data in accordance with this Privacy Policy and in accordance with the applicable regulations on the protection of personal data.


The Data are processed at the operational headquarters of Good S.Low Food srl, located in Ariano Irpino (AV) and on the two cloud servers Magento and Odoo.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.

In general terms, the data will be kept until:

  • The fifth anniversary after the last use of our Platform or the last active interaction of the User
  • The fifth anniversary after account closure

The following categories of data may be retained for further durations:

  • Financial and accounting data (invoices, payments, refunds, etc.) are kept for the duration required by applicable tax and accounting laws.
  • All user-generated content (e.g. purchased products, behavior patterns) is anonymized, but remains available for our analysis in an aggregate manner.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term, the right of access, cancellation, rectification and the right to portability can no longer be exercised.

Purpose of the processing of collected data

The Data concerning the User is collected to allow us to provide and optimize our Service and in particular to

  1. The identification necessary for your access to the website and the products and services offered by us, as well as to allow us the correct level of support.
  2. The completion of the order and the management of the check out process.
  3. The preparation and delivery of orders.
  4. The management of invoicing and the completion of administrative and tax processes.
  5. After-sales assistance and management of support and contact requests.
  6. The development of the activities of personalization of the offer and marketing to the extent that you have granted us the possibility

To get more support, you can ask us for information at the mailbox

Your Rights

In general terms, the data will be kept until:

  • Revocation of consent.  You can revoke your consent to the processing of your Personal Data at any time.
  • Opposition to processing. You can object to the personal processing of your Data if this takes place on a legal basis other than consent.
  • Access your data.  You have the right to obtain information on the data processed by Good S.Low Food, also on specific aspects and to receive a copy of the Data processed.
  • Verify and Rectify your Data. You can request verification of the correctness of your Data and request its updating or correction.
  • Obtain the limitation of the treatment.  When certain conditions are met, provided for by the regulation, you can request the limitation of the processing of your Data.
  • Obtain the deletion or removal of your Personal Data.  When certain conditions are met, you can request that we delete your data from our systems.
  • Receive your Data or have it transferred to another holder.  The User has the right to receive their Data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain its transfer without hindrance to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.
  • Propose a complaint.  You can lodge a complaint with the competent data protection supervisory authority or take legal action.